Leveraging AI-Driven Optimization and Dynamic Service Allocation in Ethiopia: A Platform-Based Model for Smart and Sustainable Facility Management

The digital transformation of facility management (FM) is essential for creating smart, interconnected, and sustainable building ecosystems. While this transformation is advanced in sectors like logistics and on-demand delivery, Ethiopia's FM sector remains in its infancy, characterized by fragmented, traditional practices. However, rapid urbanization, significant infrastructure development, and a growing young, tech-adaptable population create a unique opportunity for Ethiopia to leapfrog legacy systems and adopt innovative, platform-based FM models directly. This paper assesses the applicability of best practices from digitally transformed industries such as AI-driven allocation, dynamic pricing, and user ratings to the Ethiopian context. It proposes a conceptual platform-based FM business model tailored to the country's specific needs and constraints. The model leverages scalable technologies like AI, IoT, and blockchain to create an on-demand digital marketplace that connects clients with certified service providers. By applying algorithmic matching and automated workflows, the study explores how Ethiopia can harness the adaptability of platform economies to overcome current inefficiencies, even while building its FM capacity. The paper critically examines adoption barriers, including digital infrastructure limitations, regulatory frameworks, and workforce skill gaps, proposing context-specific mitigation strategies derived from global lessons. The findings suggest that a strategically adapted, digitally integrated FM marketplace could provide Ethiopia with a cost-effective, transparent, and sustainable path to managing its built environment, aligning with national goals for smart urban development and resilience. This study offers a roadmap for implementing a future-proof FM approach in emerging economies, turning developmental challenges into opportunities for innovation.