Technology Utilisation Among Caregivers in South African Old Age Homes

Abstract Caring for the elderly is increasingly complex in the era of the Fourth Industrial Revolution, where technology plays a central role. Equipping caregivers with relevant technological skills is essential for effective elderly care. This study explored caregivers’ attitudes, knowledge and experiences in order to equip them in using technology to care for elderly individuals in rural and urban old age homes in South Africa, to develop a training programme. A qualitative, exploratory, descriptive, and contextual design was employed. Thirteen caregivers were selected through purposive sampling and interviewed face-to-face. Their responses were audio-recorded, and data were analysed using Tesch’s eight-step method. Findings revealed that caregivers demonstrated positive attitudes towards using technology in elderly care, recognising its benefits for communication, entertainment, and care efficiency. Furthermore, they viewed technology as critical to improving the efficiency and quality of elderly care, particularly in emergency responses. They highlighted the convenience and time-saving benefits of digital tools: However, limited network coverage emerged as a significant barrier and financial constraints The study will contribute towards the development of a training programme that will empower caregivers’ efficiency in the use of technology, enhancing both elderly care and caregivers’ opportunities for professional growth through technology use.