Resetting your password
So, you're trying to log into the Lanfrica platform but forgot your password. That can be annoying, but no worries—it's very straightforward to reset it.
The first thing you have to do is click the ‘Forgot Password?’ link, located at the bottom, just below the password field.
Next, you will be asked for your email address. Enter the email that you used to sign up for the Lanfrica platform and click ‘Continue’. If you haven't signed up and don't have an account with us, this section isn't for you; you should go to the section about creating an account.
After clicking continue, you will get a notification and a pop-up telling you that a reset link has been sent to your email address. Now, go to your email and check your inbox to find the message from Lanfrica with the reset link. Remember that you might need to check your spam folder, too.
Just a note: If a long time passes and you still haven't received the email, it may be because you entered the wrong email (perhaps with a misspelling or typo) or because you don't have an account registered with that address. Please note that you will not receive an email if the email address isn't registered on the platform. If neither of these reasons applies and you still haven't received the email, please reach out to us at [email protected].
When you open the email, it will have a button for you to reset your password. Click the ‘Reset Your Password’ button, and it will take you to a page where you can enter a new password. You will need to enter the new password twice and then press ‘Confirm’.
Et voilà! That's it. You can now go back to the login page and sign in with your new password.
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